We want delivery expectations to be clear before you place an order. The information below explains how Kaldroq™ orders are prepared, shipped, tracked, and handled when delivery does not go as expected.
Processing & Shipping Fee
Orders normally require 2–5 business days for confirmation, preparation, and packing before dispatch.
During holidays, major promotions, or unusually high order volumes, processing may take up to 6 business days.
A flat shipping fee of $4.99 USD per order applies to available shipping destinations.
Processing time is separate from the delivery estimates shown below.
Delivery Estimates
After an order has been dispatched, estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| United States | 8–14 business days |
| Canada, United Kingdom & Australia | 10–16 business days |
| Other supported international destinations | 14–21 business days |
These timeframes are estimates rather than guaranteed arrival dates. Carrier operations, destination conditions, customs procedures, public holidays, and other circumstances outside normal transit schedules can affect delivery.
Orders may be fulfilled from our own or partner facilities, depending on product availability and the delivery destination. The facility used for an individual order may therefore differ.
Tracking Your Package
Once your order has been dispatched, a shipping confirmation email will be sent with available tracking information.
Tracking events can take 1–3 business days to appear after shipment. A short delay in the first tracking scan does not necessarily indicate a delivery problem.
If tracking remains unchanged for an extended period, or your package has passed its estimated delivery period without arriving, contact service@kaldroq.com with your order number. We will review the available shipment information and assist with the next appropriate step.
International Orders
International shipments may be subject to customs review, import duties, taxes, or other charges imposed by the destination country.
Where such charges apply, they are generally determined by local authorities and are not included in our standard $4.99 USD shipping fee unless checkout specifically indicates otherwise.
Customs processing can occasionally extend delivery time. If an international shipment appears unusually delayed, you may contact us so we can review the available tracking information with you.
Order Changes & Cancellations
If you need to correct shipping information or request cancellation, contact service@kaldroq.com within 12 hours of placing your order.
We will review the request based on the order's current fulfillment status. Once an order has been dispatched or has progressed too far through fulfillment to be changed, cancellation or address modification may no longer be possible.
Please review your delivery address carefully before completing checkout.
Delivery Problems
If an item arrives damaged, incorrect, or with a significant product issue, contact us promptly at service@kaldroq.com. Include your order number and clear photos of the item and packaging where relevant so we can review the issue.
For verified damaged or incorrect orders, we will provide an appropriate replacement, refund, or other resolution at no additional cost to the customer, depending on the circumstances.
If tracking has not updated for an extended period or a shipment appears to have been lost in transit, contact us rather than assuming the package cannot be recovered. We will review the shipment information and, where the package is confirmed lost, arrange an appropriate replacement or refund.
A tracking status of “Delivered” does not automatically prevent us from reviewing a delivery-related concern. If you cannot locate a package marked as delivered, contact us with your order details so the circumstances can be reviewed.
For shipping questions or delivery assistance:
Email: service@kaldroq.com
Phone: +86 15794988076