PRIVACY POLICY

This Privacy Policy describes how Kaldroq™ collects, uses, and handles personal information when you browse our online store, place an order, contact us, or otherwise interact with our website and related services.

Kaldroq™ is owned and operated by Hong Kong Goods Selection (Shenzhen) Network Technology Co., Ltd.

Information We Handle

The information we receive depends on how you interact with our store.

When you make a purchase, submit information through the website, create an account where available, or contact customer support, we may receive details such as your:

Name
Email address and telephone number
Billing and delivery address
Order and purchase information
Account information, where applicable
Messages, requests, and other information you choose to send us

Payment information required to complete a transaction is handled through the applicable payment provider or checkout service. Kaldroq™ does not directly store complete credit or debit card numbers entered through those payment services.

When you browse the website, certain technical information may also be collected automatically. This can include IP address, browser or device information, operating system, pages viewed, referring information, interactions with store features, and cookie or similar technology data.

Why We Use This Information

Personal information is used where reasonably necessary to operate the store and support your interaction with Kaldroq™. This may include:

Order fulfillment. We use relevant information to confirm purchases, process orders, coordinate fulfillment and delivery, and provide transactional or tracking updates.

Customer care. Information you provide allows us to identify an order, respond to questions, and assist with delivery, return, refund, or product-related requests.

Store operation. Technical and interaction data can help us maintain website functionality, understand how customers use the store, identify technical issues, and improve navigation and shopping experiences.

Security and fraud prevention. Information may be used to identify suspicious activity, protect transactions, enforce applicable terms, and maintain the integrity of our services.

Marketing. Where permitted and where required consent has been provided, we may use contact or interaction information to communicate offers, product news, or other marketing information. You can unsubscribe from promotional emails using the unsubscribe option provided in those messages.

Service Providers and Information Sharing

Operating an online store requires us to work with companies that provide supporting services.

Information may therefore be disclosed to appropriate providers where necessary for services such as:

Website hosting and ecommerce functionality
Payment processing
Order fulfillment and delivery
Customer support
Analytics and website performance
Fraud prevention and security
Advertising and marketing services

We may also disclose information where required by applicable law, legal process, regulatory requirements, or where reasonably necessary to protect our legal rights or the rights and safety of others.

We do not disclose personal information to unrelated parties simply for them to use independently without an appropriate business or legal basis.

Cookies and Similar Technologies

Kaldroq™ and service providers supporting our store may use cookies, pixels, tags, and similar technologies.

Some technologies are necessary for core store functions such as maintaining a shopping cart, remembering selections, supporting checkout, or keeping the website operating correctly.

Others may help us understand store performance, measure visits and interactions, remember preferences, or evaluate advertising.

Your browser may allow you to block or remove cookies. Depending on your settings, disabling certain technologies can affect the availability or operation of some website features.

Where applicable law requires consent for particular cookies or tracking technologies, available choices will be presented through the relevant consent mechanism.

Advertising and Measurement

We may use advertising and measurement services to understand how advertisements perform and how visitors interact with our store.

These services may process information such as device and browser details, advertising identifiers where available, website interactions, referral information, and purchase or conversion events, subject to applicable law and user consent requirements.

This can include services provided by AppLovin Corporation when AppLovin technology is used in connection with our advertising activities.

We do not intentionally provide sensitive personal information to AppLovin for advertising purposes.

AppLovin maintains its own privacy information describing how it handles information through its services:

https://legal.applovin.com/privacy

Other advertising or analytics providers may also process information according to their own privacy practices and the permissions available to them.

Payment Information

Transactions are completed through the payment methods made available during checkout.

Payment providers may receive the information required to authorize and process a transaction. Their handling of payment information is governed by their own terms, privacy practices, and applicable legal requirements.

Kaldroq™ does not directly retain the complete payment-card number entered into a third-party payment processing interface.

Keeping Information Protected

We use reasonable administrative and technical measures appropriate to the nature of our online store to help protect personal information.

No internet transmission, online platform, or electronic storage method can be guaranteed to be completely secure. For this reason, we do not represent that unauthorized access or other security incidents can never occur.

If a security incident involving personal information occurs, we will evaluate and address it in accordance with applicable legal requirements.

How Long Information Is Kept

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, recordkeeping, dispute resolution, fraud prevention, and compliance with applicable legal or accounting obligations.

Retention periods can differ depending on the type of information and the reason it was collected.

Your Privacy Choices

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information.

These may include the ability to request access to certain personal information, ask for inaccurate information to be corrected, request deletion in applicable circumstances, or exercise other privacy choices provided by law.

You may also:

Unsubscribe from promotional email through the link provided in the message;
Adjust available cookie preferences;
Use browser controls to manage certain cookies; or
Contact us regarding a privacy question or request.

We may need to verify a request before acting on it. Certain information may also need to be retained where permitted or required for legal, transactional, security, or recordkeeping purposes.

Children

Our online store is intended for general consumer shopping and is not designed to knowingly collect personal information directly from children under the age required by applicable privacy law.

If you believe a child has provided personal information to us inappropriately, please contact us so the situation can be reviewed and appropriate action taken.

External Websites

Our website may provide links to websites or services operated by other organizations.

Once you leave the Kaldroq™ website, the privacy and security practices of the destination service are governed by that provider. We encourage you to review its privacy information before providing personal data.

Policy Changes

We may revise this Privacy Policy when our store practices, service providers, technology, or applicable requirements change.

When an updated version is published, the date shown at the beginning of this policy will be revised accordingly. Material changes may be communicated through additional means where appropriate or legally required.