RETURN & REFUND POLICY

We understand that an item may not always work out as expected. Kaldroq™ provides a 30-calendar-day return period from the date of delivery for eligible products, with the process below designed to keep return and refund expectations clear.

Returning an Item

To be eligible for a standard return, the product should be:

Unused and in its original condition;
Returned with its original packaging and included accessories, where applicable; and
Accompanied by valid proof of purchase or identifiable order information.

To request a return, email service@kaldroq.com within 30 calendar days after delivery. Please provide your order number, the item you wish to return, and the reason for the request. Photos may be requested when they are relevant to the issue.

Please wait for return approval and instructions before sending the item.

Where Returns Are Sent

Do not send a return to our business registration address unless our customer support team specifically instructs you to do so.

After a return request is approved, we will provide the appropriate return warehouse address and return instructions based on the order and destination.

Items sent independently to an unapproved address may cause delays or make it difficult for us to identify and process the return.

Return Shipping Responsibility

For a preference-based return—for example, if you change your mind or no longer want an otherwise correct and undamaged item—the customer is responsible for the applicable return shipping cost.

If an item arrives damaged, defective, incorrect, or materially different from its product description, contact us with your order information and supporting photos or video where appropriate. Once the issue is verified, Kaldroq™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

We do not require customers to bear return shipping costs when the verified issue resulted from an incorrect, damaged, or defective item supplied with the order.

Items with Return Limitations

Certain products may not qualify for preference-based returns where a return restriction was disclosed before purchase. This may include:

Personalized or made-to-order products;
Gift cards; or
Items that cannot reasonably be accepted back after use for hygiene or safety reasons.

A discounted price by itself does not automatically make an otherwise eligible product non-returnable unless a specific final-sale restriction was clearly disclosed before purchase.

This does not limit the resolution available for an item that arrives damaged, defective, incorrect, or materially different from its description.

Exchanges

If you would like a different eligible product or variant, contact us first so we can review the original order.

Where a direct exchange is not available, the original item can be handled through the applicable return process and a separate order may be placed for the preferred replacement.

Refunds

After an authorized return reaches the designated return location, it will be reviewed.

If the refund is approved, it will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, PayPal, or other payment provider may require additional time before the refunded amount appears in your account.

If the expected processing period has passed after your refund was approved, contact service@kaldroq.com with your order number so we can review the transaction.

For an approved refund that does not require the physical item to be returned, the applicable refund timing will be communicated as part of the resolution.

EU Consumer Rights

Where an order is covered by mandatory consumer protection laws in the European Union, applicable statutory cancellation or withdrawal rights remain available in addition to this policy.

Nothing in this policy is intended to exclude consumer rights that cannot legally be limited or waived.