Before,
during & after.
A practical guide to shopping with Kaldroq™ — from understanding the objects in our collection to payment, dispatch, delivery, returns and after-purchase support.
Kaldroq™
9:00 a.m.–6:00 p.m.
Pacific Daylight Time (PDT)
No. 3005 Nanhu Road,
Jiabei Community, Nanhu Subdistrict,
Luohu District, Shenzhen
Start with where you are in the order journey.
Kaldroq™ moves across drinkware, throws, lighting, organization and serving pieces. The questions below are arranged around the way you actually shop rather than around policy-page language.
Choosing your Kaldroq™ piece.
Start with purpose, then look at the details that matter to the way the object will live in your space.
Q01 What kind of products can I find at Kaldroq™? +
Kaldroq™ focuses on considered objects for everyday spaces. Our current product world includes insulated drinkware, textured throws, cordless accent lighting, organization pieces and versatile serving trays.
The categories serve different routines, but share a preference for clear usefulness, modern form and understated character.
Q02 Where can I check dimensions, materials or color options? +
Product-specific information is provided on the relevant product page. Depending on the item, this can include capacity, dimensions, materials, finishes, color variants, charging information or included accessories.
We recommend checking these details before ordering whenever size, capacity, finish or color is important to your intended use.
Q03 Will a product color look exactly the same on every screen? +
We aim to present product colors clearly, but screens, photography, lighting conditions and material finishes can cause slight visual differences.
If the product you receive is materially different from the variant you selected or from its description, contact us so the issue can be reviewed.
From cart to dispatch.
Payment, processing and order changes happen before your parcel begins its journey.
Q04 Which currency does Kaldroq™ use? +
Store prices and payments are presented in United States Dollars (USD) unless checkout specifically indicates otherwise.
Q05 Which payment methods are available? +
Available payment methods are shown at checkout. Depending on checkout availability, eligible credit or debit cards and PayPal may be offered.
Your applicable order total and shipping charge can be reviewed before payment is submitted.
Q06 What happens after I place my order? +
After an order is received, it moves through confirmation and fulfillment preparation.
Normal processing takes 2–5 business days. During holidays, major promotions or unusually high order volumes, processing may take up to 6 business days.
Processing time occurs before the estimated delivery period.
Q07 I entered the wrong address or need to cancel. What should I do? +
Email service@kaldroq.com within 12 hours of placing the order to request an address correction or cancellation.
We will review the order's fulfillment status. A requested change cannot be guaranteed once fulfillment has progressed too far or the package has already been dispatched.
While your order is on the way.
Shipping begins after processing. Tracking and delivery estimates help show where the order stands.
Q08 How much does shipping cost? +
Kaldroq™ currently applies a $4.99 USD flat shipping fee per order to available shipping destinations.
Q09 When should I expect my package after dispatch? +
Current estimated delivery periods after dispatch are:
| Destination | Estimated Delivery |
|---|---|
| United States | 8–14 business days |
| Canada, United Kingdom & Australia | 10–16 business days |
| Other supported international destinations | 14–21 business days |
These are estimated transit periods rather than guaranteed arrival dates.
Q10 Where can Kaldroq™ orders be fulfilled from? +
Depending on inventory and destination, orders may be fulfilled through our own or partner facilities.
The fulfillment location can therefore vary between orders.
Q11 Why is my tracking link not showing movement yet? +
The first carrier activity may take approximately 1–3 business days to appear after dispatch.
If tracking remains unchanged for an extended period or the package has gone beyond its estimated delivery period, email us with your order number so we can review the available shipment information.
Q12 Tracking says “Delivered,” but the package is missing. What next? +
First check the immediate delivery area and, where relevant, with other members of your household or building.
If the package still cannot be located, contact us with your order number. A carrier scan marked “Delivered” does not automatically prevent us from reviewing a delivery concern.
After the package reaches home.
Returns and product concerns follow different paths depending on why a resolution is needed.
Q13 My item arrived damaged, defective or incorrect. What should I send? +
Contact service@kaldroq.com with your order number and a short explanation of the issue. Clear photographs or video may be useful depending on the circumstances.
Once a damaged, defective, incorrect or materially misdescribed item is verified, Kaldroq™ will provide an appropriate replacement, refund or return solution at no additional cost to the customer.
Q14 What if an otherwise correct product simply isn't right for me? +
Eligible products may be returned within 30 calendar days after delivery, provided the item meets the conditions stated in our Returns & Refunds Policy.
For a preference-based return — such as changing your mind about an otherwise correct and undamaged item — the customer is responsible for the applicable return shipping cost.
Q15 Should I send a return to the business address shown above? +
No. Please contact us before sending merchandise back.
The business registration address displayed on this page is not automatically the return warehouse address. Once an eligible return is approved, customer support will provide the appropriate return warehouse address and instructions.
Q16 How long does an approved refund take? +
For an approved standard return, the refund is issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank, card issuer, PayPal or other payment provider may require additional time to display the funds after the refund has been issued.
Bring us the details.
For a product question or help with an existing order, contact Kaldroq™ directly. If the question concerns a purchase, including your order number and checkout email helps us identify the order more efficiently.